We use a program called VNC do view and control your computer. This way we can quickly identify a problem and attempt to solve it.
Click here to download VNC and execute its installation program.
Pick Compact installation and leave all other options to default.
After installation go to Start-Programs-Real VNC-VNC Viewer- Run VNC Viewer
Enter address: www.artsystems.nl:xxxx
... where xxxx is a number given to you by our support crew.